We apologize for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups or omissions. But, in the unfortunate event that you do find products are missing, here’s what you can do:
On Delivery:
- The delivery boy will raise the issue with our customer support/admin so that the refund will immediately reflect in your My Wallet as equivalent points that can be used against future purchases at The Organicas india [in the case of prepaid order]
- For Pay-On-Delivery order that item will be removed from your invoice and you can pay for the remaining items
After Delivery:
- You can reach out to our Customer Care on hello@organicasindia.com or on +91 9739451616 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website
- The refund amount will reflect in your My Wallet as equivalent points that can be used against future purchases at The Organic World.
You can return your product(s) when you:
- 1. Are not happy with the quality of the product
- 2. Receive a product that’s different than what you ordered
- 3. Receive a product that looks different from how it appeared on the product page
- 4. If the product does not fit well (size issues)
- 5. Please note the return time for fresh items such as milk, vegetables, fruits is 24 hours, while for non-fresh items like dal, rice, cleaners etc it is 10 days
You can check the status of your refund in your My Wallet section. In case of any issues, you can reach out to us our Customer Care on hello@organicasindia.com or on +91 9739451616 and we will resolve this issue at the earliest.
Your refund will be initiated within 24-48 hours of your product being picked up. Your refund will be processed within 7-10 working days after it has been initiated.
The refund amount will get credit in your My Wallet on The Organicas india as equivalent points. You can use them against future purchases on our site.
We are sorry about that. Please contact our Customer Care on hello@theorganicworld.com or on +91 1800 123 6544 and we will resolve this issue at the earliest along with:
- 1. The Order ID
- 2. The Date of Delivery
- 3. Detailed Description of the nature of the concern
- 4. The date your order was picked up or dropped of
- we do not deduct any charges.
You can visit the My Order section in your My Account. From there you can raise your return request.
You can help us ensure a smooth return by:
- 1. The products are returned in the same condition as when received with the original bill/invoice/receipt
- 2. Ensure that the packaging is in as good a condition that you can maintain
Please note the return time for fresh items such as milk, vegetables, fruits is 24 hours, while for non-fresh items like dal, rice, cleaners etc it is 7 days